What We Collect and Why We Use It
When you open an account with us, we collect the details you provide — your name, contact information, and the credentials you set. When you make a deposit or withdrawal using bKash, Nagad, or Rocket, we record the transaction reference and wallet identifier so we can
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verify the payment against your account. We do not store your full mobile banking PIN or password. We also collect device data — your browser type, IP address, and session timestamps — to keep your account secure and detect unusual access patterns. If you contact our
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support team, we retain the conversation history tied to your account so agents can follow up properly. We use this data to run your account, process transactions, and meet any obligations that apply under the laws of your eligible region. We do not sell your personal
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data to third parties. Sharing only occurs where required by law, or with payment processors like bKash, Nagad, and Rocket strictly to complete your transaction. You can request a copy of the data we hold, ask us to correct inaccuracies, or raise a deletion request —
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subject to any legal retention requirements that apply in your jurisdiction.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.